Lost or Stolen Cards

Student cards can be replaced 24/7

Misplace your card? Play it safe and deactivate the card immediately – any day, any time – via the Cougar Card Portal or Mobile App. The cardholder is responsible for all usage of the card prior to deactivation.

If you find your card, you may reactivate it via the portal or app. Once a card has been replaced, the old card cannot be reactivated.

If you can’t find your card, you can get a new one at Campus Services HQ. Replacement cards are $30 for students and contractors. Payment is due at the time of issuance. Cash, checks and major credit cards are accepted.

Campus Services HQ
162 Calhoun St., next to Chick-fil-A
Monday – Friday, 8:30 a.m. – 5:00 p.m.

After normal business hours, students can go to Public Safety (89 St. Philip Street) for a replacement. Public Safety is not equipped to process payments. The $30 replacement fee will be posted to the student eBill within three business days. The bill must be paid promptly either at the Treasurer’s Office or via the eBill online.

Cardholder Responsibilities

Cardholders are responsible for being informed of all policies regarding the Cougar Card. The Cougar Card belongs solely to the cardholder and cannot be loaned to others. The card is non-transferable and can be deactivated immediately. Fraudulent use or transfer of the Cougar Card is considered a violation of the Honor Code. Violations will be reported to Student Affairs.

A cardholder who is unsure of fees, policies or procedures should call 843.953.1100 for clarification.