Lost or Stolen Cards

Student cards can be replaced 24/7

Deactivate / Reactivate

Misplace your card or enabled device? Play it safe and deactivate the card immediately – any day, any time – via the Cougar Card Portal or Mobile App. The cardholder is responsible for all usage of the card prior to deactivation.

If you find your card or device, you may reactivate your Cougar Card via the portal or app. Once a physical card has been replaced, the old card cannot be reactivated.

Report

Next, the lost or stolen Card, regardless of format (physical, mobile device or NFC wearable), must be reported to Campus Services HQ as follows: In person at 162 Calhoun St. during office hours (Monday-Friday, 8:30 a.m.-5:00 p.m.), or by emailing campusservices@charleston.edu 24/7.

Replace

If you can’t find your physical card, you can get a new one at Campus Services HQ. Replacement cards are $30 for students and contractors. Payment is due at the time of issuance. Cash, checks and major credit cards are accepted. There is no fee to replace a mobile Card.

Campus Services HQ
162 Calhoun St., next to Chick-fil-A
Monday – Friday, 8:30 a.m. – 4:45 p.m. (we cannot accept payment after 4:45)

After normal business hours, students can go to Public Safety (89 St. Philip Street) for a replacement. Public Safety is not equipped to process payments. The $30 replacement fee will be posted to the student eBill within three business days. The bill must be paid promptly at the Treasurer’s Office or via the eBill online.

Cardholder Responsibilities

Cardholders are responsible for being informed of all policies regarding the Cougar Card. The Cougar Card belongs solely to the cardholder and cannot be loaned to others. The card is non-transferable and can be deactivated immediately. Fraudulent use or transfer of the Cougar Card is considered a violation of the Honor Code. Violations will be reported to Student Affairs.

A cardholder who is unsure of fees, policies or procedures should call 843.953.1100 for clarification.