Gioconda Quesada, Ph.D.

Assistant Provost for Assessment; Professor of Supply Chain and Information Management


CGBP - Certified Global Business Professional, NASBITE, June 2008

University of Toledo - Toledo, Ohio
Ph.D., Manufacturing Management and Engineering, 2004

University of Toledo - Toledo, Ohio
M.Sc., Manufacturing Management, 1999

Costa Rica Institute of Technology - Cartago, Costa Rica
B.S., Industrial Engineering, 1997

Research Interests

Electronic Business, Electronic Commerce, Supply Chain Management, Operations Management, Green Supply Chain/Sustainability, Global Trade Operations, Information Technology 

Courses Taught

  • Supply Chain Management: Capstone
  • Project Management
  • Green Supply Chain Management
  • Business Statistics
  • Computer applications in business
  • Operations management 
  • Quantitative methods
  • Management information systems
  • International Trade
  • Sustainability Issues in Business
  • Global Trade Operations
  • Information Technology

Selected Publications

Gonzalez, M., Quesada, G. 2022. Port Productivity: Benchmarking Analysis of Strategic Ports. International Journal of Productivity and Performance Management. DOI: 10.1108/IJPPM-09-2022-0453.

Gonzalez, M., Quesada, G., Mora, C. and Davis, J. 2023. Analysis of eProcurement Technology Usage by Level of Supply Chain Integration. Journal of Organizational and End-User Computing (under review).

Gonzalez, M., Quesada, G., Mora, C. and Barton M (student). 2019. “An Empirical Study of the Application of Lean Tools in the U.S. Industry”. Quality Management Journal. Accepted for Publication.

Mora, C.; Quesada, G.; Gonzalez, M and Davis, J. 2019. “Trust, Power and Supply Chain Integration in Web-Enabled Supply Chains”. Supply Chain Management: An International Journal. Accepted for publication.

Gonzalez, M., Quesada, G., Martinez, J.L., Gonzalez, S. 2019. “Global Education: Using Lean tools to explore new opportunities”. International Journal of Business Education. Accepted for publication

Gonzalez, M., Quesada, G., Davis, J. and Mora-Monge, C. 2015. Applications of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations. Quality Management Journal. Vol. 22 (1).

Davis, J.M., Mora-Monge, C., Quesada, G. and Gonzalez, M. (2014). Cross-Cultural Influences on e-Value creation in Supply Chains. Supply Chain Management: An International Journal. Accepted for publication. A Journal.

Gonzalez, M., Quesada, G. and Mora-Monge, C. (2012). An International Study on Manufacturing Competitive Priorities. Journal of Management Policy and Practice. Vol. 13 (3). 

Gonzalez, M., Quesada, G., Mueller, J. and Mueller, R. (2011). "International Business Curriculum Design: Identifying the Voice of the Customer using QFD". Journal of International Education in Business. Vol. 4 (1). 

Quesada, G. Gonzalez, M., Mora-Monge, C. and Hartley, M.F. (2011). "Exploring Differences in Quality Practices in Developing Countries". Vol. 5(1). International Journal of the Academic Business World. 

Honors & Awards

  • Industrial Engineering Department Tuition Waiver Scholarship, Costa Rica Institute of Technology (Instituto Tecnologico de Costa Rica, ITCR), Cartago, Costa Rica.
  • College of Business Administration Tuition Waiver Scholarship, The University of Toledo, Toledo, OH.
  • American Society for Quality (ASQ) Award for Quality Achievements, Toledo, OH.
  • Beta Gamma Sigma Member and Faculty Advisor