Deer Oaks Supervisory Training
Supervisor Excellence Program - Leadership Certificate Series Program
Deer Oaks 2024 Upcoming Webinars
-
Advanced Coaching Skills for Leaders
Research shows more employees are motivated and productive when their supervisor uses a collaborative approach during their day-to-day interactions. This session will review the communication skills necessary for having effective coaching interactions, and it will discuss using a collaborative coaching approach in key work situations.
Date/Time: July 29, 2024 2:00 PM - 3:00 PM ET
Register Here -
How to Lead a Team That Provides Great Customer Service
This session will help leaders prepare their employees to consistently provide great service to both internal and external customers/clients. Topics included are (1) how to make providing great customer service a team mission, (2) ways to teach customer service skills to your staff, and (3) strategies for coaching employees who fall short of your customer service expectations.
Date/Time: October 28, 2024 2:00 PM - 3:00 PM
Register Here
Past Deer Oaks Supervisor Excellence Webinar Series
-
2024
1. The Keys to Creating a Thriving Team Culture
This session is designed to help leaders better understand the characteristics of a great team culture. It provides strategies for creating and maintaining a workplace environment in which supervisors' employees can thrive.
Date/Time: January 29, 2024 2:00 PM - 3:00 PM ET
2. Successful Approaches to Difficult Employee Conversations
Successful leaders are able to navigate difficult and stressful topics with their employees. This session provides practical strategies for more effectively having these conversations, such as building connections with employees, being more collaborative in approaching difficult topics, and handling disagreement respectfully.
Date/Time: April 29, 2024 2:00 PM - 3:00 PM ET
-
2023
1. How to Maintain a Mentally Healthy Workplace Environment
This timely presentation provides an overview of the elements that comprise a mentally healthy workplace environment including an inclusive culture, respectful relationships, supportive leadership, and employee well-being.
Date/Time: January 23, 2023 2:00 PM - 3:00 PM EST
2. Advanced Communication Skills that Improve Employee Motivation
This practical session covers several advanced interpersonal skills that can help managers to strengthen relationships with employees to improve their motivation. Skills to be discussed include identifying the needs of individual employees, empathic listening, strategies to use in coaching conversations, and ways to provide effective employee recognition.
Date/Time: April 10, 2023 2:00 PM - 3:00 PM EST
3. Emotional Intelligence for Supervisors
Our emotions can bring us joy and happiness, but also pain and frustration if we don’t manage them well. This important presentation discusses the steps necessary for supervisors to build and maintain a balanced emotional life at work to improve relationships with employees, and achieve greater levels of success as a leader.
Date/Time: July 10 2:00 PM - 3:00 PM EST
4. Presentation Skills for Supervisors
This practical presentation is designed to provide an overview of the basic elements necessary to give effective presentations. Covered topics include developing your message, interacting effectively with your audience, and how to prepare for delivering your message.
-
2022
1. The 7 Habits of Highly Effective Supervisors
Successful supervisors share many common traits such as a positive attitude, good interpersonal skills, and a strong work ethic. This dynamic presentation will provide an overview of these and other characteristics important to employee engagement and retention, while outlining several strategies for integrating these traits into your management style.
Date/Time: February 28, 2022 1:00-2:00 PM CT
2. The Keys to Effectively Managing Employee Performance
This important session focuses on making managing employee performance an ongoing process instead of an annual event (i.e., the annual review) to maximize productivity. The presentation will cover best practices in performance management including collaborating to set goals, utilizing ongoing coaching conversations to keep employees accountable and on track, and reviewing completed work to ensure quality.
Date/Time: May 23, 2022 1:00-2:00 PM CT
3. Strengthening the Team
This important presentation is designed to provide managers and supervisors with practical strategies for building a strong team environment for their staff. The session will discuss the barriers to creating a positive team environment, the basics of working effectively with different personalities, generations, etc., and several communication approaches that are important for strengthening relationships among team members.
Date/Time: August 29, 2022 1:00-2:00 PM CT
4. Transitioning from Staff Member to Supervisor
Making the transition from being a staff member to a supervisor brings unique challenges. This important session will provide new supervisors with several practical strategies to help them successfully transition into their new role. Covered topics include the management of existing
relationships, the setting of appropriate professional boundaries, and coaching/performance management techniques.
Past Leadership Certificate Webinar Series
-
2023
1. How to Effectively Supervise a Hybrid Work Team
This important session reviews the core management and leadership skills necessary to ensure that hybrid employees are engaged and productive. Covered topics include methods for keeping hybrid workers more connected, suggestions for establishing a consistent communications rhythm, and strategies for coaching and managing hybrid worker performance.
Date/Time: February 13, 2023 2:00 - 3:00 EST
2. How to Become a More Effective Manager
This important session provides a comprehensive overview of the management and leadership skills
necessary to be a supervisor that can effectively motivate and engage a work team. Skills to be covered include employee relationship development, team building, coaching, performance management, and conflict
resolution.Date/Time: May 15, 2023 2:00 - 3:00 EST
3. How to Give Difficult Feedback to Your Employees
Successful leaders have the ability to skillfully discuss difficult or stressful topics with their employees. This important presentation provides several practical strategies for having these challenging conversations more effectively including building connections with employees, being more collaborative in our approach, and handling disagreement respectfully.
Date/Time: August 21, 2023 2:00 - 3:00 EST
4. Managing the Stress of Time & Competing Priorities
This seminar is designed to help supervisors and managers recognize how personal organization and use of time contribute to stress levels. In addition, the presentation offers a practical approach to prioritizing efforts and maintaining focus on the most important activities in our work and lives to reduce stress and increase our effectiveness.
-
2022
1. How to Hire the Right Employees
Having a strong work team begins with hiring the right people. This session will cover identifying the profile of the ideal hire for your team (technical skills, character, interpersonal skills, etc.) and behavioral questions to ask during interviews to help supervisors to determine if a candidate truly fits the profile. The presentation will also discuss the process of getting multiple opinions before making a hiring decision.
Date/Time: March 28, 2022 1:00-2:00 PM CT
2. Creating a Culture of Improved Employee Engagement
This dynamic presentation will provide several practical strategies that supervisors can utilize in their day-to-day management approach to improve employee engagement and motivation. The session will discuss methods for identifying the needs and interests of staff, and techniques for getting them to buy into and work towards the accomplishment of organizational goals.
Date/Time: June 27, 2022 1:00-2:00 PM CT
3. How to Motivate a Multi-Generational Work TeamEmployees who grew up in different time periods can have different values, priorities, and communication styles. This important presentation will explore those differences and suggest strategies for effectively motivating employees from each generation.
Date/Time: September 26, 2022 1:00-2:00 PM CT
4. Advanced Coaching Skills for LeadersResearch shows that employees are more motivated and productive when their supervisor utilizes a collaborative coaching approach during their day-to-day interactions. This practical presentation will review the communication skills necessary to have effective coaching interactions and discuss using a collaborative coaching approach in key situations including assigning work, managing performance, and problem solving.