Feifei Chen, PH.D.

Assistant Professor

Education

Ph.D., Texas A&M University
M.A., Shanghai International Studies University
B.A., Central China Normal University

Research Interest

Dr. Chen’s research mainly focuses on risk and crisis communication, issues management, corporate social responsibility, and internal communication.

Affiliations

International Communication Association

The Association for Education in Journalism and Mass Communication

Courses Taught 

COMM 216: Principles and Practices of Strategic Communication

COMM 310: Message Design and Influence

COMM 315: Ethical Communication

COMM 514: Social Media

Selected Publications

Chen, F., & Wu, Q. L. (2024). Channeling ethical duty in crises: Sustaining employees’ psychological well-Being through mediated communication. Journal of Public Relations Research, 1-20. https://doi.org/10.1080/1062726X.2024.2357333"

Chen, F. & Wu, Q. L. (2024). Health-oriented leadership communication matters: A trickle-down model to enhance employees’ health and well-being during turbulent times. Corporate Communication: An International Journal. https://doi.org/10.1108/CCIJ-03-2023-0029

Wu, Q. L., & Chen, F. (2023). A dual-process model of promoting employee mental health in crises: Impacts of leadership health support and organizational leaders' crisis communication in COVID-19. Health Communication. https://doi.org/10.1080/10410236.2023.2231283

Chen, F. & Holladay, S. J. (2023). Identifying and responding to social media risks: towards an organizational paracrisis communication framework. Corporate Communications: An International Journal. Vol. 28 No. 1, pp. 103-117. https://doi.org/10.1108/CCIJ-11-2021-0124

Chen, F., Wu, Q. L., & Nan, Y. (2023). Building or unbuilding trust? A reflection on governments, news media, and businesses’ communication during COVID-19 pandemic. In T. Sellnow & D. Sellnow (Eds), The handbook of communicating safety and risk. Mouton de Gruyter.

Chen, F. (2022). Antifragile paracrisis communication: Managing paracrises as crisis risks and potential opportunities. In W. T. Coombs & J. S. Holladay (Eds.), The handbook of crisis communication. John Wiley & Sons.

Cui, X. & Chen, F. (2022). Between the Liminal and the Normal: how the news constructed the social change of face-covering during the COVID-19 Pandemic in the United States. International Journal of Communication.

Chen, F., & Cui, X. (2022). Teaching controversial issues online: Exploring college professors’ risk appraisals and coping strategies in the US. Teaching and Teacher Education, 115, 103728. https://doi.org/10.1016/j.tate.2022.103728

Chen, F., Coombs, W. T., & Holladay, J. S. (2022). Paracrisis and crisis: Guidance from Situational Crisis Communication Theory. In L. L. Austin & Y. Jin (Eds.), Social media and crisis communication (2nd ed.).  Routledge.

Chen, F. (2021). Unpacking the evolution of a Paracrisis: The case of #DeleteUber. Corporate Reputation Review. https://doi.org/10.1057/s41299-021-00129-1

Honors & Awards

The Outstanding Reviewer Award at the 2023 Emerald Literati Awards, nominated by the Journal of Communication Management, Emerald Publishing, September 2023.

Top Paper Session, Public Relations Division, Annual Conference of The Association for Education in Journalism and Mass Communication, Detroit, MI. May 2022.                               

Top Paper Award, Mass Communication Division, Annual Conference of the International Communication Association, Paris, France, May 2022.

Boston University Award for the Top Paper on Public Relations and the Social and Emerging Media, International Public Relations Research Conference, Orlando, FL, March 2020.